Refund policy
We want you to shop with confidence at Thryvalis.
Returns
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Returns are accepted within 14 days of delivery.
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Items must be unused, undamaged, and returned in their original packaging.
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To initiate a return, please contact us at contact@thryvalis.store.
Refunds
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Once your return is received and inspected, we will notify you of approval or rejection.
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Approved refunds will be processed to the original payment method within 5–10 business days.
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Shipping fees are non-refundable unless the item is defective or damaged.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.
Order Cancellation
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Orders can be canceled within 12 hours of placement.
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Once an order has been processed or shipped, it cannot be canceled.
To request a cancellation, contact us immediately at contact@thryvalis.store.